Frequently Asked Questions



How do I pay my invoice?
Do you accept Purchase Orders?
How do I get a copy of your W-9?
Where is WHA located?
How do I go about shipping evidence or test articles to you?
How do I get my email through to you when it seems to be blocked?
How do I send you files that are too large for email?
How can I unsubscribe from your emails?
How do I report that your website looks like it's broken?
How do I see your website on my mobile device?
How do I use your Learning Management System, Moodle?
How do I schedule a training course?
What are my payment options for purchasing a course?


How do I pay my invoice?


You can pay by using the link (below).  Just input your invoice number and amount and proceed with the electronic payment. Visa, MasterCard, Discover and American Express are accepted.

http://www.wha-international.com/invoice.php

You may also pay by wire transfer or by check by contacting us for details.

Do you accept Purchase Orders?


Yes, we do. A PO (or full payment via our link, Pay an Invoice) is required prior to starting project work. If your company requires direct invoicing, please contact us here.

How do I get a copy of your W-9?


We would be happy to send you a copy of our W-9 when you contact us here.

Where is WHA located?


Our company offices, Training Center, Test Facility, and Proving Grounds are all located in Las Cruces, New Mexico, which is the southwestern part of the United States. Please see our Visitor’s Guide for detailed information or see our address on Google Maps.

5605 Dona Ana Road
Las Cruces, New Mexico 88007

How do I go about shipping evidence or test articles to you?


You will need to contact us via phone or email in order to create a project.  We will then email you a project number and Cost Estimate.  When you send the test articles, please include the project number.  Your company will pay all shipping charges.
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How do I get my email through to you when it seems to be blocked?


Please send us a copy of the error message through our Contact Us form linked at the top of every page of our website. Once received we will whitelist your server and contact you.  Please include your phone number.

How do I send you files that are too large for email?


You can contact us through our webform or directly ask your WHA representative how to get access to our FTP server.

How can I unsubscribe from your emails?


All emails have a SafeUnsubscribe link at the bottom. You can be instantly removed by clicking that link. If you would like to update your email address, update your profile or change preferences, please use the link  next to the SafeUnsubscribe link at the bottom of your email.

How do I report that your website looks like it's broken?


Please let us know if you find something that looks out of place.  While we are constantly working to improve our website, sometimes we are unaware of a problem.Please use the Contact Us form to notify us of an issue.

How do I see your website on my mobile device?


If your device is not auto-detected as a mobile device, you may want to resize the website to a mobile view by going to the footer and clicking on the mobile icon.  Adjustments to text size can be made there as well with the + or – icons.  Should you prefer the full site on your mobile device, simply click the desktop icon or Reset.

How do I use your Learning Management System, Moodle?


All our eTraining demonstrations and courses are available at training.wha-international.com.
 

How do I schedule a training course?


Our training calendar is constantly changing based on the needs of our clients. Since most of our training is custom-tailored and may include additional consulting services that extend onsite visits, we don’t publish a  training calendar.  We typically schedule training sessions as quickly as they are requested and funded.  All OnSite courses require a 50% deposit to schedule travel and prepare materials.  InHouse courses (conducted at our Training Center in Las Cruces) are scheduled according to our instructing engineers’ availability.

Please contact us via phone or email to discuss your training needs and schedule.  You may also request a cost estimate for any of the courses in our catalog by clicking here.

What are my payment options for purchasing a course?


For our eTraining options, you can pay with a credit card. For OnSite or InHouse courses, you can pay via wire transfer, check, or credit card. Payment details are here.